Samurai ST-235 wet polisher in action on stone countertop in fabrication shop

Returns & Refund Policy

Last Updated: August 12, 2026

At Samurai Air Tools, we want you to be satisfied with your purchase. If you need to return a product, please review the policy below before submitting your return request.

1. Return Eligibility

We accept eligible returns for products purchased directly through samuraiairtools.com.

To be eligible for a return:

The return request must be submitted within 30 days of delivery.
The product must be unused and in its original condition.
The product must be returned with its original packaging, accessories, manuals, and included components.
The product must not show signs of misuse, modification, damage, or excessive wear.
You must provide proof of purchase or an order number.

Certain products may have different return requirements due to their nature or applicable manufacturer policies. If a product is subject to special return conditions, those requirements will be communicated at the time of purchase or when the return request is submitted.

2. Items That May Not Be Eligible for Return

Certain products may not be eligible for return, including:

Products that have been used or installed
Products damaged through misuse or improper handling
Products that have been modified or altered
Products missing original packaging or components
Products damaged after delivery due to improper use
Special-order or custom products, unless otherwise approved by Samurai Air Tools
Products specifically identified as non-returnable at the time of purchase

If you are unsure whether your item qualifies for a return, please contact us before sending the product back.

3. How to Request a Return

To request a return, contact Samurai Air Tools at:

Email: contact@samuraiairtools.com
Phone: (877) 413-4266

Please include:

Your name
Order number
Product name
Date of purchase
Reason for the return
Photos of the product, packaging, or damage when applicable

Do not ship a product back to us before receiving return instructions.

Returns sent without prior authorization may be delayed or may not be accepted.

4. Return Shipping

Unless the return is due to an error on our part or the product arrived damaged or defective, the customer is responsible for return shipping costs.

Examples of situations where the customer may be responsible for return shipping include:

Ordering the wrong product
Changing your mind
No longer needing the product
Ordering the wrong size or model
Other customer preference-related returns

If Samurai Air Tools shipped the wrong product or the product arrived damaged or defective, please contact us as soon as possible so we can determine the appropriate solution.

5. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives:

Damaged
Defective
Missing components
With the wrong product
With an incorrect quantity

please contact us as soon as possible.

We may request photographs of the product, packaging, shipping label, or damage to help us investigate the issue with the carrier or determine the appropriate resolution.

Where appropriate, Samurai Air Tools may provide a replacement, repair, refund, or other resolution.

6. Defective Products and Warranty Claims

Some Samurai Air Tools products may be covered by a manufacturer's or Samurai Air Tools warranty.

A product that develops a problem after use may be subject to the applicable warranty rather than the standard return policy.

Warranty coverage may depend on:

The specific product
Date of purchase
Proof of purchase
Proper use
Proper installation
Proper maintenance
Compliance with product instructions

Damage caused by misuse, abuse, unauthorized modifications, improper installation, improper maintenance, accidents, or use outside the product's intended purpose may not be covered.

If you believe your product is defective, please contact us before returning it so we can determine whether the issue should be handled as a return, warranty claim, repair, or replacement.

7. Refunds

Once we receive and inspect your returned product, we will determine whether the return qualifies for a refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Please allow additional time for your financial institution to post the refund to your account.

8. Partial Refunds

In certain circumstances, a partial refund may be issued if:

The product shows signs of use beyond what is permitted under this policy
The product is missing components or accessories
The product or packaging has been damaged
The product does not meet the requirements for a full refund

The amount of any partial refund will be determined based on the condition of the returned product.

9. Exchanges

If you need a different product, model, or item, please contact us.

Depending on availability and the reason for the exchange, we may process the request as an exchange, return and refund, or new order.

All exchanges are subject to product availability and the applicable return requirements.

10. Sale and Promotional Items

Products purchased during a sale or promotional period may be subject to the same return requirements unless the applicable promotion specifically states otherwise.

Promotional discounts, free products, or other promotional benefits may affect the amount of a refund.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, the order may need to be handled through our standard return process.

12. Refunds for Shipping Charges

Original shipping charges are generally non-refundable unless:

Samurai Air Tools shipped the wrong product;
The product arrived damaged or defective; or
The refund is otherwise required under applicable law.

Return shipping costs are generally the responsibility of the customer unless the return is due to an error or issue caused by Samurai Air Tools.

13. Manufacturer or Dealer Purchases

This Returns & Refund Policy applies to products purchased directly from samuraiairtools.com.

If you purchased a Samurai Air Tools product through an authorized dealer, distributor, marketplace, or other third party, you must follow that seller's return and refund policy.

Warranty claims may be subject to separate manufacturer or warranty procedures.